Detailed Reports & Filters

Get detailed reports and filters for your operations.

Detailed Reports & Filters

With Ovex CRM, get a complete overview of interactions with customizable reports to analyze open tickets. Whether it’s a sale query, customer complaint or just an information requirement, it helps to review and manage with a click of a button.

Detailed Reports & Filters Videos

How It Works

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Define your customers’ needs and hours and number week days, support is required.
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Document your responses and FAQs.
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Define service levels.
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Ovex than picks up the process, after product specific trainings.
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Daily interactions are recorded in CRM.
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Daily and weekly reports will be shared with management.
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Monthly calibration sessions.
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Ability to handle seasonal and periodic scalability requirements.

Case Studies

Paktel was one of the pioneers of the Telecommunications’ Industry in Pakistan. Inbound Call volumes were in excess of 30,000 calls per day managed from different Paktel facilities. The operations specifically related to inbound customer care and ticket resolution.

PAKTEL
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A public utility company of Pakistan managed its helpline in house, through agents answering call in each of the zones, for the whole of north of Pakistan. There was no visibility of complaints, its resolution, especially critical complaints, which were leading to loss of life and property. 

Public Utility Support Center
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