Centralized Support

Manage customer relationship under one centralized platform.

Centralized Support

Ovex CRM provides you and your team with the right tools in one place to better manage the overall customer engagement process and enhance customer experience. Every exchange is automatically converted into a ticket and can be tracked. Therefore, it is recommended that you should practice keeping one centralized database, a repository to maintain all your useful data, as we find in a CRM database.

Centralized Support Videos

How It Works

Account Outsourcing
We identify the scope and sign contract for specific services.
Account Outsourcing
We will devise a plan to collect/transmit key documents from your office to Ovex office.
Account Outsourcing
Our team of accountants will record transactions in an online accounting platform.
Account Outsourcing
Based on your needs, required reports of receivables, payables etc, can either be viewed on-line or emailed to you, at agreed upon frequency.
Account Outsourcing
Deduct and file withholding taxes and statements, if required.
Account Outsourcing
Carry out monthly financial close.
Account Outsourcing
Prepare monthly Profit and Loss account and Balance Sheet, so you have a monthly snapshot of your business.
Account Outsourcing
Help you analyze your financial numbers.
Account Outsourcing
Periodic calibration meeting with executive management to identify areas of improvement.

Case Studies

Paktel was one of the pioneers of the Telecommunications’ Industry in Pakistan. Inbound Call volumes were in excess of 30,000 calls per day managed from different Paktel facilities. The operations specifically related to inbound customer care and ticket resolution.

PAKTEL
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A public utility company of Pakistan managed its helpline in house, through agents answering call in each of the zones, for the whole of north of Pakistan. There was no visibility of complaints, its resolution, especially critical complaints, which were leading to loss of life and property. 

Public Utility Support Center
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